Every purchase becomes a relationship that lasts.
Instead of campaigns to many, GRVITY makes the right decision for each customer — at the right moment, across your channels. You set the frame; the system handles the rest.
Retention should run — not wait in a calendar.
Data, campaigns and approvals often sit side by side across many tools today. GRVITY brings context, decision and execution into one layer — from signal to action.
One system. You set the autonomy.
From proven fixed flows to hyper-personalized hybrid flows to autonomous decisions. Switch the level anytime — per flow, per audience.
Classic campaigns
Rule-based, proven flows. Fully controlled and predictable.
Fixed + hyper-personalized
Fixed structure, but the AI writes per customer — in your voice, with guardrails and approval.
Autonomous decisions
Agents decide who, when, what and how — with a reasoning trace and a kill-switch.
How a signal flows through GRVITY.
Signal in, decision in the Companion, action out — same customer, one continuous run.
Context, decision and execution — in one layer.
Seven building blocks, one model. Each part knows the others' context — that's why GRVITY works as a system, not a set of features.
Company-Brain
The context layer: understands brand, catalog, customers and history. The knowledge base every decision builds on — including your brand color for the instance.
Companion
The AI operator: reads every signal, weighs options against your frame and proposes the right action — or runs it.
Inbox & Review
Decisions with context, reasoning and one click to approve.
Campaigns & Flows
Fixed, personalized or agentic — across channels, without switching tools.
Agents
Autonomous workers with tool allowlists, guardrails, memory and delegation.
Wallet & Loyalty
One points ledger in one place — FIFO lots, full audit, BaFin-compliant.
Safety & Guardrails
Frequency caps, deep sleep, kill-switches and anomaly detection — built in.
The part that thinks along for you — even when you're busy.
The Companion isn't a chatbot. It's the layer that turns raw signals into reasoned actions — traceable, with you at the wheel.
What better retention pays into.
Industry benchmarks on the potential of retention — not GRVITY results.
Your data stays your data.
GDPR-compliant, anonymized before any AI — and fully on-premise if you want. Unlike the US platforms.
No PII to the AI
Personal and company data is anonymized before any AI processing — with our partner Anymize.
Server-side & first-party
Tracking server-side and via first-party cookies instead of fragile third-party pixels — robust and privacy-friendly.
EU or on-premise
As a managed service in the EU or fully in your own stack — decoupled from US providers.
Models of your choice
European inference with open-source models — or anonymized plus frontier models. You decide.
Sits on your stack — not beside it.
GRVITY connects commerce, messaging, data and support into one picture. Signals flow in, actions go out over your existing channels.
Retention doesn't have to be a jungle of tools. GRVITY turns it into a calm, ongoing operation.
Teams that run retention as an operational function rather than a campaign chore work more predictably. That's what GRVITY enables: retention moves from reporting to running.
See how GRVITY works on your data.
In a short demo we walk the path from the first signal to the executed action — on your setup.